Documentation

Comprehensive guides and API references to help you integrate, deploy, and manage your AI-powered chatbot solution.

Getting Started

Step-by-step instructions to set up your chatbot, connect channels, and start automating support.

Read Guide

API Reference

Explore our REST API endpoints, authentication, and usage examples for advanced integrations.

View API Docs

Widget Customization

Learn how to embed, theme, and configure the chat widget for your brand and workflow.

Widget Setup

FAQ & Troubleshooting

Find answers to common questions and solutions to typical integration issues.

Browse FAQs

Frequently Asked Questions

Reference guidance for setup, troubleshooting and best practices. Click a question to expand.

Start with the Getting Started guide. It should explain account setup, business information, knowledge preparation, channel connections, testing and launch. Complete the basic setup before attempting advanced integrations or automation.
Most standard setup tasks should not require coding. Technical knowledge may be needed for custom APIs, advanced integrations, telephony or non-standard website installations. Seek technical support when instructions are unclear rather than changing live settings without testing.
Provide accurate, approved and current information about your services, hours, policies and common questions. Organize the content clearly, avoid conflicting answers and remove outdated information. Test likely customer questions before making the system publicly available.
Correct the underlying FAQ, document or knowledge source, then test the question again. Review whether another conflicting source is still active. Important corrections should be tested using several different customer wordings before the update is considered complete.
Confirm that the connected service is operational, credentials remain valid and permissions have not changed. Review recent configuration changes and any available error message. Contact support with the affected integration, time of failure and steps already attempted.
The Documentation area should link to a searchable Help Centre containing setup, billing, troubleshooting and account-management articles. Each guide should state when the customer can resolve the issue independently and when support is required.