Which SmartBizAssist plan is right for my business?

The best plan depends on the communication channels you need, your expected usage and the level of automation required. A smaller business may begin with website chat, lead capture and CRM tools, while a business receiving a higher volume of calls may require Voice AI and additional usage. Contact SmartBizAssist when the correct plan is not obvious.

Are SmartBizAssist plans billed monthly?

The publicly listed plans are offered on a monthly billing basis. Your checkout page, proposal or service agreement should confirm the billing frequency, renewal terms, included usage and any additional charges before you complete the purchase.

SmartBizAssist Pricing

Simple Plans to Help You Respond Faster

Choose the level of customer-response support that fits your business today.

All prices are in Canadian dollars per month, plus applicable taxes.

Smart Start

Start responding faster without adding more administrative work.

C$ 129 /month

+ applicable taxes

What this plan helps you do

Respond to website and messaging inquiries faster
Answer routine customer questions automatically
Capture contact details and quote requests
Keep new leads organized in your CRM workspace
Track opportunities through a clear sales pipeline
Manage customer conversations from one place

Included Customer-Response Capacity

3,000 AI messagesIncluded each month

300 Voice AI minutesIncluded each month

250 FAQ entriesTrain the AI about your business

Also included

1 AI chatbot
CRM workspace and contact management
Lead capture and pipeline management
Reports and activity dashboards
Embedded quote-request widget

Best for: Small businesses with a manageable number of weekly inquiries that want an affordable way to begin using AI-powered customer response.

Get Started with Smart Start

Smart Connect

Turn more missed calls and unanswered inquiries into active customer conversations.

C$ 249 /month

+ applicable taxes

What this plan helps you do

Respond quickly when a customer cannot reach your team
Continue conversations through phone, chat and messaging
Capture lead details before the customer contacts a competitor
Answer a broader range of service and business questions
Organize follow-up tasks and customer requests
Track missed-call recovery and customer engagement

Included Customer-Response Capacity

10,000 AI messagesIncluded each month

600 Voice AI minutesIncluded each month

400 FAQ entriesTrain the AI about your business

Also included

Respond quickly when a customer cannot reach your team
Continue conversations through phone, chat and messaging
Capture lead details before the customer contacts a competitor
Answer a broader range of service and business questions
Organize follow-up tasks and customer requests
Track missed-call recovery and customer engagement

Best for: Trades, home-service businesses and growing local companies that receive regular calls and cannot always answer immediately.

Get Started with Smart Connect

Smart Receptionist

Give callers and online visitors a professional first response—even when your team is busy.

C$ 599 /month

+ applicable taxes

What this plan helps you do

Handle a higher volume of incoming customer inquiries
Answer routine questions by phone, chat and messaging
Collect caller information and understand customer needs
Capture and organize new sales opportunities
Reduce interruptions for staff serving customers
Provide more consistent first-response service

Included Customer-Response Capacity

25,000 AI messagesIncluded each month

1,000 Voice AI minutesIncluded each month

600 FAQ entriesTrain the AI about your business

Also included

1 AI chatbot
Voice AI assistant
Custom AI training
Customer-response analytics
CRM workspace and contact management
Lead capture and pipeline management
Task tracking and assignments
Ticket management
Shared inbox workflows
Reports and dashboards
Embedded quote-request widget

Best for: Established service businesses with regular call volume that want an AI receptionist to support customer response, lead capture and follow-up.

Get Started with Smart Receptionist

Capacity That Can Grow with Your Business

Each plan includes messaging, Voice AI and business-knowledge capacity suited to its intended customer. Choose the plan that reflects your current inquiry volume, then move to a higher-capacity option as your customer-response needs grow.

Use the ROI Calculator Ask for a Plan Recommendation

What the Included Capacity Means

AI Messages

Individual messages handled through supported chat and messaging conversations.

Voice AI Minutes

Time used by the AI assistant while handling customer phone conversations.

FAQ Knowledge Entries

Questions, answers and business information used to train the AI about your services.

Additional Usage Rates

Your monthly plan includes the customer-response capacity shown above.

Designed for transparency: Most customers can begin with the capacity included in their selected plan. Any additional usage is measured and billed according to actual consumption.

Usage Item	Rate	Billing Unit
OpenAI embeddings	C$0.00054	Per 1,000 tokens
OpenAI prompt usage	C$0.00270	Per 1,000 tokens
OpenAI completion usage	C$0.00540	Per 1,000 tokens
Combined chat usage	C$0.00810	Per 1,000 tokens
Twilio voice usage	C$0.01350	Per minute

Average FAQ document Approximately 300 tokens for estimation purposes.

Average message Approximately 225 tokens for estimation purposes.

The combined chat rate represents the listed prompt and completion rates added together and may be used for simple estimates. Actual token usage varies with message length, conversation complexity and AI configuration. Carrier, telephone number, messaging, regulatory and other third-party charges may also apply where relevant.

Included capacity renews monthly. Additional usage, carrier or third-party charges, onboarding fees (where applicable) and applicable taxes may apply. Features and service availability may vary by plan and configuration.

Frequently Asked Questions

Questions about plans, billing and support — click to expand answers.

Which SmartBizAssist plan is right for my business?: The best plan depends on the communication channels you need, your expected usage and the level of automation required. A smaller business may begin with website chat, lead capture and CRM tools, while a business receiving a higher volume of calls may require Voice AI and additional usage. Contact SmartBizAssist when the correct plan is not obvious.
Are SmartBizAssist plans billed monthly?: The publicly listed plans are offered on a monthly billing basis. Your checkout page, proposal or service agreement should confirm the billing frequency, renewal terms, included usage and any additional charges before you complete the purchase.
Is onboarding included in the monthly subscription?: Your monthly plan includes the features and limits shown for that plan. Optional onboarding, custom configuration, content preparation, advanced integrations, phone setup or ongoing maintenance may cost extra. Any additional charges should be confirmed before setup work begins.
Are there additional fees beyond the monthly plan?: Additional costs may apply for onboarding, third-party services, phone numbers, telephony usage, extra messages, additional voice minutes, custom integrations or work outside the included scope. Review the checkout information or written proposal so you understand the complete expected cost.
What happens if I exceed my plan’s usage limits?: If your business approaches or exceeds an included limit, you may need to purchase additional usage or move to a higher plan. The applicable overage rate or upgrade options should be confirmed before activation. Usage should be monitored regularly, especially after launching a new voice or messaging workflow.
Can I upgrade or change my plan?: Plan changes may be available as your usage and business needs evolve. An upgrade may be required when you need more messages, voice minutes, chatbots, training capacity or advanced functionality. Contact SmartBizAssist before changing plans if you need help comparing the available options.
Can I cancel my subscription?: Subscriptions may be cancelled subject to the applicable billing cycle and service agreement. Cancellation does not normally reverse charges that have already been incurred or remove outstanding payment obligations. Review the current Terms and Conditions for the governing cancellation provisions.
Are payments refundable?: Payments are generally non-refundable unless a different arrangement has been confirmed in writing. Before purchasing, review the plan features, usage limits, setup requirements and third-party costs. Contact SmartBizAssist before checkout when you need clarification about suitability or included services.
Are all integrations included in the plan price?: No. Some standard connections may be included, while advanced, custom or third-party integrations may require additional fees. Third-party providers may also charge their own subscription or usage fees. Confirm every essential integration and its cost before purchasing.
What kind of support is included?: Support availability depends on the selected plan and service agreement. Support may cover account access, platform questions, troubleshooting and guidance on included functions. Custom workflow changes, integrations, content preparation or additional training may fall outside standard support.

Pricing notes

Overages: Monthly limits (messages, voice minutes, FAQ entries) apply. Overage charges may be invoiced or capped depending on your plan — contact support for details.
Setup & Onboarding: Basic onboarding is included. For hands-on setup, data migration, or advanced integrations we offer paid onboarding packages — contact sales to arrange.
Optional Services: Custom training, premium voice flows, and agency services are available as add-ons. These are optional and priced separately.